Delivery Information.
Our products are made to order so please allow 28 days. If you require a product sooner, please call us on +44 (0)1239 614648 and we will try to help.
We try to keep delivery charges as low as possible. The following charges are applied depending on your location. They are calculated after you have filled in your address details.
Please note, delivery charges for sale items and special offers may be different. Please check your order at checkout.
UK: £6.50 per order
EU: £19.00 per order
United States and Canada: £75.00
Norway and Switzerland: £55.00 per order
Australia and New Zealand: £75.00 per order
Japan £75.00 per order
Returns Policy & Guarantee
In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 7 days of receiving your goods. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which the you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 7 days of receiving your parcel.
More info about the EU Distance Selling Directive can be found at: http://www.hmso.gov.uk/si/si2000/20002334.htm
Unfortunately, as many of our products are provided on a made-to-measure basis, we cannot accept returns of products that have been unpackaged and worn unless there is a fault with the product, or it has not been manufactured to your specification.
Contacting us
Please contact us at the details below:
Postal Address:
Thermatex
3 Parc Teifi Business Park
Cardigan
Ceredigion
SA43 1EW
Wales
UK
Phone: +44 (0)1239 614648
Fax: +44 (0)1239 621234
Email: info@thermatex.co.uk
Web: www.thermatex.co.uk